Pew Research Center

My role as a User Experience Specialist at the center:

• Conduct ongoing user research and build a robust body of knowledge about the site's target audiences including:

  • Moderated user interviews

  • Unmoderated usability tests using usertesting.com

  • Website survey

• Create a shared understanding of the target audiences' needs and expectations across the team though incorporating research-based user insights in the design process

• Communicate with developers, designers, researchers, copy editors, and the legal team throughout each project to ensure that both organizational and user needs have been met with the proposed solutions

• Promote human-centered design culture in the digital team by organizing and leading design thinking workshops and educational brown bags

• Coach other members of the digital team about UX research and interaction design best practices

• Provide subject matter expertise in data visualization and interaction design

• Create user artifacts such as user archetypes and use cases

• Help the team define the right problems to solve by leveraging research findings

• Develop evaluation strategies and define success across multiple digital offerings

• Create low and high fidelity wireframes, flow charts, and journey maps to better illustrate proposed experiences and minimize miscommunication

Data Visualizations